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4 Essentials Every Employee Needs To Deliver Exceptional Customer Service
This is the first in a series of six articles that will examine different aspects of delivering exceptional customer service and how it leads to increased overall profitability. Over the 6 part series,...
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10 Tips to Improve Your Customer Experience
Today, customers are no longer looking for great customer service -- they want more. Today customers demand a great customer experience and will not settle for anything less. It is no longer good...
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Continuing the Cycle: How to Develop the Skills of Future Leaders
This is the sixth and final article in our leadership consulting series that looks at creating transformative change in your organization. The full series will be available for download as a white...
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6 Ways for Leaders to Create Organizational Change
Helping leaders navigate organizational change is one of my favourite activities as a leadership consultant. There is no doubt that forward thinking organizations understand that change will always be...
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5 Tips To Create More Powerful Employee Engagement
An engaged workforce is a productive one. Here are 5 tips for creating more powerful employee engagement in your organization: 1.Clarify what’s expected of employees It’s essential that your team...
View ArticleVIDEO: Bill Talks About Expectations
This video is a segment from a longer video created for a client who wanted to on-board their new employees with a consistent message about the culture and expectation of the organization. Bill talks...
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How Transformational Leaders Make Organizational Change Stick
Change is an inevitable process that every organization must face and successfully manage if they want to remain competitive and grow. Since most people are naturally resistant to change of any kind,...
View ArticleVIDEO: Leadership Speaker Preview
Check out this video that provides a glimpse of how Bill can help your organization. Senior leaders hire Bill to stimulate change – to create passion and productivity with people and measurably improve...
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10 Tips to Keep your Team Positive and Engaged
Keeping your team positive and engaged can be challenging. There will be times when its more difficult than others. Here are ten tips to help keep your team positive and focused on the task at hand:...
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Moments of Truth: Critical Moments that Allow for Transformation
This is the fourth article in our leadership consulting series of articles that looks at creating transformative change in your organization. The full series will be available for download as a white...
View ArticleVIDEO: The Importance Of Being Innovative
Bill talks about the importance of innovation in building differentiation into the customer experience when building loyal customer relationships. Exceptional customer relationships are not based on...
View ArticleVIDEO: Relationships Create Loyalty
Bill talks about the importance of building emotionally driven relationships -- sensitive to the unique needs and desires of your customers -- if you want to build loyalty. This video is a segment from...
View ArticleVIDEO: Bill Talks About Character Vs. Competence
This video is a segment from a longer video created for a client who wanted to on-board their new employees with a consistent message about the culture and expectation of the organization. Bill talks...
View ArticleClik here to view.
Leadership Toolbox: The Power of Parables as a Leadership Tool
Parable: Defined as a short simple story intended to illustrate a moral or religious lesson. These stories have been passed down from generation to generation through storytelling -- each story with...
View ArticleClik here to view.
How Transformational Leaders Make Organizational Change Stick
Change is an inevitable process that every organization must face and successfully manage if they want to remain competitive and grow. Since most people are naturally resistant to change of any kind,...
View ArticleVIDEO: Leadership Speaker Preview
Check out this video that provides a glimpse of how Bill can help your organization. Senior leaders hire Bill to stimulate change – to create passion and productivity with people and measurably improve...
View ArticleClik here to view.
10 Tips to Keep your Team Positive and Engaged
Keeping your team positive and engaged can be challenging. There will be times when its more difficult than others. Here are ten tips to help keep your team positive and focused on the task at hand:...
View ArticleClik here to view.
Moments of Truth: Critical Moments that Allow for Transformation
This is the fourth article in our leadership consulting series of articles that looks at creating transformative change in your organization. The full series will be available for download as a white...
View ArticleVIDEO: The Importance Of Being Innovative
Bill talks about the importance of innovation in building differentiation into the customer experience when building loyal customer relationships. Exceptional customer relationships are not based on...
View ArticleVIDEO: Relationships Create Loyalty
Bill talks about the importance of building emotionally driven relationships -- sensitive to the unique needs and desires of your customers -- if you want to build loyalty. This video is a segment from...
View Article
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